What is a private branch exchange (PBX)?
You might have heard the term ‘Private Branch Exchange’ or ‘PBX’ and wondered what it was – well have no fear, the team here at A2B Technology can break down that jargon.
First thing first…
When you call your local doctors surgery you would call just the one number, and from that be directed to multiple phones in multiple offices, as needed for your particular query.
That part, that allows you to call one number to be directed to multiple internal lines, is the private branch exchange.
A telephone system within a company that switches calls between staff members whilst allowing the company to only have one public phone number.
The benefit for the business is that they only need to have one public phone number (or a limited number of public phone numbers if they wish to do so).
This means just one phone number on marketing material, on any online directories, and just one number for its employees and customers to remember/note down.
Another benefit is that the company can have infinite internal phone handsets to each of its departments, offices, and/or employees without needing to update the known phone number for each and every addition or amendment.
The main benefit of a private branch exchange is that if the company wishes to add/amend the number of phone lines it has, it does not need to request those phone lines from the phone line provider – aka BT. The company can just add/amend to its hearts content.
There are lots of options available for companies to implement. This is where the team here at A2B Technology really shines.
We can chat to you, over a beverage and biscuits of your choice, to get to know your company and how you work.
Based on this we can do all the hard work and present you with your best options. No hassle on your end, just a simple friendly chat, and et voila, your private branch exchange is enroute!
Contact the team today to discuss private branch exchanges, and other such elements, to elevate your company’s operations.
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